- Full refund if you don't receive your order
- Partial Refund, if the item is not as described
FAQs
Frequently Asked Questions (FAQ)
Welcome to Guluxe’s FAQ page! Here, you’ll find answers to common questions about our products, orders, shipping, returns, and more. If you need further assistance, feel free to contact us—we’re happy to help!
General Information
What is Guluxe?
Guluxe is a global online fashion brand dedicated to crafting high-quality clothing and accessories. Since 2024, we have been delivering stylish, premium fashion pieces to trendsetters worldwide.
How can I contact Guluxe?
You can reach us via email at [email protected] or visit our office at:
📍 55 E Dunedin Rd, Columbus, OH 43214, United States
Orders & Payment
What payment methods do you accept?
We accept payments via Stripe, which supports all major credit and debit cards, ensuring a smooth and secure checkout experience.
Can I cancel my order?
Yes! Orders can be canceled before they are shipped. If you need to cancel, contact us as soon as possible at [email protected].
Are there any additional fees or taxes?
No. We cover all applicable taxes and duties, so there are no hidden fees or unexpected charges.
Shipping & Delivery
How long does it take to process my order?
Orders are typically processed within 7-10 business days before being shipped.
How long does shipping take?
Once dispatched, orders typically arrive within 9-15 business days, depending on your location.
Do you offer free shipping?
Yes! We provide free worldwide shipping on all orders—no minimum purchase required.
Which shipping carriers do you use?
We partner with trusted global carriers such as DHL, FedEx, and UPS to ensure safe and timely delivery.
Returns & Refunds
What is your return policy?
We accept returns within 30 days of delivery, provided the item is unused, in original condition, and has all tags and packaging intact. You may return an item if:
✔ It doesn’t match the description.
✔ You received the wrong item.
✔ The item arrived damaged or defective.
How do I return an item?
You can return your purchase in two ways:
🔹 By Mail: Contact [email protected] to initiate the return process.
🔹 In-Store: Bring the item along with the receipt or proof of purchase to our store.
Is there a return fee?
No, we do not charge return fees. However, customers are responsible for return shipping costs.
How will I receive my refund?
Once your return is received and inspected, we will process your refund back to the original payment method. Refunds typically appear within 5-7 business days.
Privacy & Security
How does Guluxe protect my personal information?
We prioritize data security and implement advanced encryption, access controls, and regular security audits to safeguard your personal information. Read more in our [Privacy Policy].
Does Guluxe use cookies?
Yes! We use cookies to enhance your browsing experience by remembering preferences and optimizing site performance. You can disable cookies in your browser settings, but this may limit certain features.
Legal & Policies
How do I file a DMCA report?
If you believe your copyrighted work has been used without permission, please visit our [DMCA Policy] page for instructions on filing a report.
Where can I read your Terms of Service?
By using our website, you agree to our [Terms of Service]. Please review them carefully before making a purchase.
Still Have Questions?
If your question wasn’t answered here, feel free to reach out to our customer support team at [email protected]. We’re here to help!
Thank you for choosing guluxe—where fashion meets quality and style!
guluxe
Fashion Forward Since 2024