- Full refund if you don't receive your order
- Partial Refund, if the item is not as described
FAQs
FAQ
Welcome to the guluxe FAQ page! Here you’ll find answers to some of the most common questions about our products, services, and policies. If you have any additional questions, please feel free to contact us.
General Information
Q: What is guluxe? A: guluxe is an online fashion store that has been offering premium quality clothing since 2019. We provide stylish and high-quality apparel for fashion enthusiasts worldwide.
Q: How can I contact guluxe? A: You can contact us via email at [email protected], or visit us at 822 Division St, Indianapolis, IN 46221, United States
Orders and Payment
Q: What payment methods do you accept? A: We accept payments through Stripe, which supports major credit and debit cards.
Q: How can I cancel my order? A: You can cancel your order before it has been shipped by contacting our customer service team at [email protected]
Q: Are there any additional fees or taxes? A: Customers are not required to pay any additional taxes or duties. All applicable taxes and duties are covered by guluxe.
Shipping
Q: How long does it take to process my order? A: Orders are typically processed and prepared for shipment within 5-7 business days.
Q: How long does shipping take? A: Once your order has been dispatched, it will be delivered within 9-15 business days.
Q: Do you offer free shipping? A: Yes, we offer free shipping on all orders worldwide.
Q: Which shipping carriers do you use? A: We use DHL, FedEx, and UPS for shipping.
Returns and Refunds
Q: What is your return policy? A: We accept returns within 30 days of the delivery date, provided that the items are in new, unused condition with all original tags and packaging intact. Returns are accepted for the following reasons:
- The item is not as described
- The wrong item was received
- The item is damaged or defective
Q: How can I return an item? A: You can return items via mail or directly at our store. For mail returns, contact our customer service team at [email protected] to initiate a return. For in-store returns, bring the item to our store along with the original receipt or proof of purchase.
Q: Is there a return fee? A: We do not charge any return fees. However, customers are responsible for the shipping costs associated with returning the items.
Q: How will I receive my refund? A: Once we receive and inspect your returned item, we will process your refund. The refund will be issued to the original payment method used for the purchase. Please allow 5-7 business days for the refund to appear in your account.
Privacy and Security
Q: How does guluxe protect my personal information? A: We implement a variety of security measures to maintain the safety of your personal information, including encryption, access controls, and regular security audits. For more details, please refer to our [Privacy Policy](link to privacy policy).
Q: Do you use cookies on your website? A: Yes, we use cookies to enhance your experience on our website. Cookies help us remember your preferences, track your usage, and improve our services. You can disable cookies through your browser settings, but doing so may affect your ability to use certain features of our site.
Legal
Q: How can I file a DMCA report? A: If you believe that your copyrighted work has been copied in a way that constitutes copyright infringement, please follow the procedure outlined on our [DMCA Report](link to DMCA report) page to file a report.
Q: What are your terms of service? A: By accessing or using our website and services, you agree to be bound by our [Terms of Service](link to terms of service). Please read them carefully before using our site.
If you have any other questions or need further assistance, please don’t hesitate to reach out to our customer service team. Thank you for choosing guluxe!
guluxe
Fashion Forward Since 2019